Customers Feel The Love

Customer service is at the core of everything we do. Barbican has a genuine desire to delight our customers and makes every effort to exceed their expectations. We consider the cumulative experience of our customers and make sure that they have the opportunity to communicate what they think and feel. Working with our customers means listening to their feedback and using that information to constantly improve our designs and processes.

Responding and communicating with our customers is one of our favourite things to do.

"Today I phoned you guys thinking “meh” maybe I’ll get a call back. I got some ideas and some thoughts about the fixture I was installing (a beautiful one at that!) Not only did the VP of Sales Steven get back to me within the hour, but he also passed my suggestions/concerns along to the CEO Andrew whom also called me directly afterwards. He listened and took my suggestions with a true passion, no fluff.

He also told me if similar issues and how they have been working on them, how they’ve solved some of them already in the re-design phases. Simply amazing, a company will go far with service and attention like that.

As well I just checked my email and he included me in a follow up email shortly after that with some replacement parts.

I’ve never felt more herd by a company in my life, The attention to suggestion, fixing design issues and the level of quality you hold yourselves to is very evident in your product, and I for one will be recommending it to everyone from this day forward."

Thanks so much, ~ Adam Weidl

Here are just a few more statements from our customers

"We very much appreciate yours and everyone else time at Barbican. You are surrounded by knowledgeable, passionate lighting people which combined with a market strategy and business savvy, is a combination not found in the lighting world all too often. I am very excited about what the future holds for our firms partnership. Thank you for today and listening to my sales pitch a number of months ago" ~ Gareth J

"Dear Andrew, Steven, and Julie, Thank you so much for being such wonderful hosts to Shelley, Michelle, Sabrina, and me on our trip to your factory last week. It was great meeting everyone and seeing the factory. We were all impressed with the facility and could tell how much all the employees care about Barbican and making great products. We greatly appreciated the time you spent with us at Niagara Falls, the great meals, and our flights with Andrew. I don’t think Michelle or Shelley will ever forget their instant flight training! We look forward to working with you on future projects." ~ Alicia M